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Staff development

Training, events and organisational development

Course duration: 1 day

Delivering great customer service at the frontline

Bob Allan Conference Centre, Saracen House, 139 Saracen Street, Glasgow, G22 5AZ

 

Who's it for and what’s it about? This session is for frontline staff, who are directly involved with the organisations customers, and are likely to be part of the Customer [..]

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Course duration: 1 day

TRIM - managing time differently

Bob Allan Conference Centre, Saracen House, 139 Saracen Street, Glasgow, G22 5AZ

Who’s it for and what’s it about? This course is for you if you want or need to improve your time management skills to ensure you assign adequate time to tasks, don&rs [..]

Price: Member £195.00 / Non-Member £295.00

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Course duration: 1 day

Adult support and protection

Bob Allan Conference Centre, Saracen House, 139 Saracen Street, Glasgow, G22 5AZ

 Who's it for and what's it about? A one day session for staff working with adults who may be at risk of harm

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Course duration: 2 days

Scotland's mental health first aid

Bob Allan Conference Centre, Saracen House, 139 Saracen Street, Glasgow, G22 5AZ

 Who’s it for and what’s it about? The Scottish Government has estimated that 1 in 4 people are affected by a mental health problem in any given year.  There [..]

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Course duration: 1 day

Writing policies

Bob Allan Conference Centre, Saracen House, 139 Saracen Street, Glasgow G22 5AZ 

Who’s it for and what’s it about?How do you write bespoke policies specific to your organisation which are clear, usable and fit for purpose and will assist you to conv [..]

Price: Member £100.00 / Non-Member £200.00

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Course duration: 1 day

Stress management for managers

Bob Allan Conference Centre, Saracen House, 139 Saracen Street, Glasgow, G22 5AZ

Who it’s for and what it’s about?The Health and Safety Executive recommend that Employers carry out regular Stress Audits. This workshop, is aimed at managers who may h [..]

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Course duration: 1 day

Budgeting for busy managers

Bob Allan Conference Centre, Saracen House, 139 Saracen Street, Glasgow, G22 5AZ

Who’s it for and what’s it about? This course is for managers who have budgetary responsibilities for their department and who want to improve their understanding of b [..]

Price: Member £195.00 / Non-Member £295.00

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Course duration: 1 day

Data Protection update for staff

Bob Allan Conference Centre, Saracen House, 139 Saracen Street, Glasgow, G22 5AZ

Who’s it for and what’s it about? This course is aimed at all staff within housing associations and co-operatives. Everyone needs to understand their responsibilities [..]

Price: Member £100.00 / Non-Member £200.00

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