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Bitesize Briefing - Allocations - Guidance

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Bitesize Briefing - Allocations - Guidance

Date: 11 March 2019 10:00 am - 01:30 pm
Course duration: 1 day
Venue: Bob Allan Conference Centre, Saracen House, 139 Saracen Street, Glasgow, G22 5AZ
Costs: Members £140.00 / Non-Members £190.00

The Housing (Scotland) Act 2014 makes a number of important changes to the law on social housing some of which are in relation to Allocations.

SHARE’s Bitesize Briefing coincides with the launch of the Scottish Government’s detailed Guidance in support of the Act.  Delegates will hear from Anne Cook, Scottish Government on the Act as well as a number of speakers whose case studies appear within the Guidance.

The Scottish Government commissioned CIH and Craigforth to develop this Guidance.

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Event Programme




Registration & Coffee


Welcome & opening remarks
Alan Ferguson, Director, SHARE


The Housing (Scotland) Act 2014
The social housing provisions of the Act will soon come into force and the Scottish Government will be launching their detailed Guidance in support of the Act in February/ March.  The Act will bring a number of new powers as well as new duties for social landlords. This session will highlight what social landlords need to be doing now.
Anne Cook, Head of Social Housing Services Team :Better Homes Division


Case study - Quick access to the housing list
Loreburn Housing Association has designed an easy-to-use housing application system which allows applicants to bid for properties as soon as they have submitted an online application.

Using Choice-Based Lettings the application is instantly awarded a Platinum, Gold, Silver or Bronze priority.  This is based on trust and no back-office verification is done at this stage enabling people to bid as soon as they complete their application.  This means that the association can usually re-let a property within two weeks.
Joanne Gordon, Agile Working Project Manager, Loreburn Housing Association



Case study - Accessing health and housing needs
The Wheatley Group has reviewed how it collects information from its customers in relation to their medical conditions and their housing needs. The emphasis has shifted from looking solely at the applicant’s medical condition to looking at their home and whether or not it can be made suitable for their needs.  The key principle is that the process is transparent and consistent and avoids the applicant having to go through repeated assessment.
Catherine Wilkie, HSG Advice, Homelessness and Customer Support Lead, Wheatley Group



Case study - tenancy sign up
Link has carried out a review of its tenancy sign up process from the customer’s point of view with the aim of streamlining the process and cutting out duplication.

Systems will be upgraded to allow the collecting of customer data only once, ensuring that this travels with the customer from application to full tenancy. Rent payments will be taken at sign up and direct debit mandates or other future payment methods agreed.
Sue Shone, Housing Service Co-ordinator, Link Housing Association Ltd


 Q & A Panel discussion


Lunch and Networking  (event closes at 1.30pm)

You can download the programme HERE