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Learning & development

Dealing with difficult people

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Dealing with difficult people

Date: 24 April 2019 01:00 pm - 04:00 pm
Course duration: 1 day
Venue: SHARE, Saracen House, 139 Saracen Street, Glasgow, G22 5AZ
Costs: Members £100.00 / Non-Members £200.00

Who’s it for and what’s it about?

We have all been in the situation where we have had to deal with a difficult person, and nothing we do seems to calm the situation. It can be incredibly frustrating and sometimes frightening to try and manage these situations without escalating the issue.

This course has been designed for anyone that wants to learn how to manage these situations safely.This course is one or a series of workshops in our ‘New Year, New You’ spring session, which encourages delegates to deal with problem areas and move into the new year with more confidence in various areas of their work life.

Course content

  • The profile of a difficult person
  • How to avoid escalations
  • Managing aggressive behaviours
  • Best solution for the situation

 

Learning outcomes

By the end of this workshop participants should be able to identify the triggers of aggressive behaviour, and be able to use techniques to resolve the situation safely.

 

Trainer: Seamus Corry