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Learning & development

Assertiveness - building confidence

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Assertiveness - building confidence

Date: No dates for this event.
Course duration: 1 day
Venue: SHARE, Saracen House, 139 Saracen Street, Glasgow, G22 5AZ 
Costs: Members £70.00 / Non-Members £170.00

Who's it for and what's it about?

This course would be of use to anyone working in housing, particularly if you are new to the role or are a modern apprentice. The course is designed to develop delegate’s confidence in their work environment, and help them become more assertive and assured in their interactions with others.

What is assertiveness?

Assertiveness is a key skill that can help you to better manage yourself, people and situations. It can help you to influence others in order to gain acceptance, agreement or behaviour change. Assertiveness is not about aggression – dominating or dismissing others in order to get what you want. Nor is it passive – failing to express yourself adequately, being self- doubting or timid.It is the ability to express your opinions positively and with confidence. Assertive people are in control of themselves and are honest with themselves and others. Assertiveness can be applied to any situation where communication is key, for example:

  • Meetings
  • Presentations interviews
  • Dealing with customers, running projects, working with others


Course Outcomes:

  • Building self confidence
  • Developing assertiveness
  • Looking at and challenging your beliefs about yourself
  • Recognising your abilities, talents and successes
  • Achieving small challenges
  • Learning to make decisions and prioritise your tasks
  • Being aware of your verbal and non-verbal language


Trainer: Gordon Robertson