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Learning & development

Connect//serve//deliver - delivering for your tenants

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Connect//serve//deliver - delivering for your tenants

Date: No dates for this event.
Course duration: 1 day
Venue: Teacher Building, Glasgow
Costs: Members £175.00 / Non-Members £225.00

Working on the frontline in any sector can be tough but also very rewarding.

This year's Connect//serve//deliver event will help build your confidence and knowledge making you even more productive in your housing role.

 The event is aimed at all staff who engage with tenants and other customers on a day to day basis.

Download the programme HERE

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This unique event, for frontline staff, highlights some of the issues that can affect you and provides you with skills, tips and techniques to deal with them in a fun to learn way.

9.30am

Registration and refreshments

10.00am

Welcome and introductions

10.10am

Motivational Speaker

11.10am

Workshops – session 1

  • Fake it ‘til you Make it: Confidence on the Frontline
  • Keeping lone workers safe
  • The Scottish Social Housing Charter, why it matters
12.10pm

Lunch

1.00pm

Workshops – session 2

  • A different approach to customer care
  • Recognising a vulnerable tenant
  • The role of Committees/Boards
2.00pm

Workshops – session 3

  • Making social media work for you
  • Dealing with conflict and violence
  • Fake it ‘til you Make it: Confidence on the Frontline
3.00pm

Tea / Coffee / Juice

3.30pm

Closing Plenary

4.00pm

Close

None of that boring conference stuff here......

 Take advantage of the offer by booking 3 full fee delegates and getting a 4th delegate for free.

REDUCED COST - if you are between 16-24 and currently studying a housing related qualification the fee has been reduced to £120.  Please make your booking by contacting SHARE direct at info@share.org.uk Details must be given at time of booking.