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Delivering housing services

Training, events and organisational development

Course duration: 1 day

Benefits - An introduction

Bob Allan Conference Centre, Saracen House, 139 Saracen Street, Glasgow, G22 5AZ

Who’s it for and what’s it about? This one day course is for anyone who wishes to gain a greater understanding about the current benefits system and how to maximise be [..]

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Course duration: 1 day

Delivering great customer service at the frontline

Bob Allan Conference Centre, Saracen House, 139 Saracen Street, Glasgow, G22 5AZ

 

Who's it for and what’s it about? This session is for frontline staff, who are directly involved with the organisations customers, and are likely to be part of the Customer [..]

Price: Member £195.00 / Non-Member £295.00

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Course duration: 1 day

Managing anti-social behaviour (ASB) in communities

Bob Allan Conference Centre, Saracen House, 139 Saracen Street, Glasgow, G22 5AZ

Who’s it for and what’s it about? This course is primarily for frontline housing practitioners who are dealing with reports and complaints from tenants about anti-­ [..]

Price: Member £110.00 / Non-Member £210.00

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Course duration: 1 day

A holistic approach to allocations

Bob Allan Conference Centre, Saracen House, 139 Saracen Street, Glasgow, G22 5AZ

Who’s it for and what’s it about? This course is for housing practitioners with responsibility for allocations including those to external agencies and local authoriti [..]

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Course duration: 1 day

Budgeting for busy managers

Bob Allan Conference Centre, Saracen House, 139 Saracen Street, Glasgow, G22 5AZ

Who’s it for and what’s it about? This course is for managers who have budgetary responsibilities for their department and who want to improve their understanding of b [..]

Price: Member £195.00 / Non-Member £295.00

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Course duration: 1 day

Data Protection update for staff

Bob Allan Conference Centre, Saracen House, 139 Saracen Street, Glasgow, G22 5AZ

Who’s it for and what’s it about? This course is aimed at all staff within housing associations and co-operatives. Everyone needs to understand their responsibilities [..]

Price: Member £100.00 / Non-Member £200.00

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Course duration: 1 day

Factoring documents – a practical workshop

Bob Allan Conference Centre, Saracen House, 139 Saracen Street, Glasgow, G22 5AZ

Who’s it for and what’s it about? This workshop is for those with responsibility for creating and reviewing documents and templates for the factoring service in their [..]

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Course duration: 7 days

A foundation in factoring - Dundee

TBC

THIS COHORT WILL BE HELD IN DUNDEE- PLEASE ENSURE YOU ARE BOOKING ON THE CORRECT COHORT IN THE RIGHT LOCATION. PLEASE NOTE THAT THESE COURSES CAN BE BOOKED AS STAND ALONE C [..]

Price: Member £1250.00 / Non-Member £1930.00

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